Nigeria - 2019 - Trade, Industry and Investment

Standards Organisation of Nigeria Procedure for Handling Complaints and Appeals

Ministry of Industry, Trade and Investment, Nigeria

This procedure applies to all complaints and appeals received by the Standards Organization of Nigeria, Management Systems Certification Unit (SON-MSC). Its purpose is to ensure that complaints and appeals received by SON-MSC are appropriately addressed within the stipulated period.

Process Flow

Group Head, Quality Assurance, Standards Organisation of Nigeria ⬤

Office of the Deputy Director- Management Systems Certification, Standards Organisation of Nigeria ⬤

Office of the Director- Management Systems Certification, Standards Organisation of Nigeria ⬤

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Standards Organisation of Nigeria Procedure for Handling Complaints and Appeals Current Version

January 2022

This procedure applies to all complaints and appeals received by the Standards Organization of Nigeria, Management Systems Certification Unit (SON-MSC). Its purpose is to ensure that complaints and appeals received by SON-MSC are appropriately addressed within the stipulated period.

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