Guidelines for Banking Consumers' Complaints
Bank of Tanzania, Tanzania
These guidelines were issued by the Bank of Tanzania to ensure effective handling of customer complaints about banking products and services in Tanzania. The policy aims to maintain public confidence in the banking sector by ensuring customers have access to fair banking products and services.
Process Flow
Guidelines for Banking Consumers' Complaints Current Version
January 2022
These guidelines were issued by the Bank of Tanzania to ensure effective handling of customer complaints about banking products and services in Tanzania. The policy aims to maintain public confidence in the banking sector by ensuring customers have access to fair banking products and services.
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