Consumer Protection Regulations
Central Bank of Nigeria, Nigeria
The Regulations provide minimum standards required of Institutions under the regulatory purview of the Bank on fair treatment of consumers, disclosure and transparency, business conduct, complaints handling and redress to protect the rights of consumers and to hold the institutions accountable.
Process Flow
Consumer Protection Regulations Current Version
January 2022
The Regulations provide minimum standards required of Institutions under the regulatory purview of the Bank on fair treatment of consumers, disclosure and transparency, business conduct, complaints handling and redress to protect the rights of consumers and to hold the institutions accountable.
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