South Africa - 2017 - Health

National Guideline on conducting Patient Experience of Care Survey in Public Health Establishments

Ministry of Health, South Africa

The guideline aims to provide the legal and policy framework that governs the need to consult with patients and clients. Its objectives are to describe the difference between Patient Satisfaction and Patient Experience of Care; to describe the frequency of obtaining feedback from patients; to describe the process of obtaining feedback from patients (conducting a PEC survey); to determine the level of patient satisfaction, and to improve or sustain service delivery.

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National Guideline on conducting Patient Experience of Care Survey in Public Health Establishments Current Version

January 2022

The guideline aims to provide the legal and policy framework that governs the need to consult with patients and clients. Its objectives are to describe the difference between Patient Satisfaction and Patient Experience of Care; to describe the frequency of obtaining feedback from patients; to describe the process of obtaining feedback from patients (conducting a PEC survey); to determine the level of patient satisfaction, and to improve or sustain service delivery.

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