Botswana - 2019 - Information, Communication and Technology

BOCRA Quality of Service Guidelines

Botswana, Communication

These guidelines apply to all networks, mobile, and internet service providers in Botswana. The guidelines aim to protect the interest of consumers of ICT services; ensure service providers offer quality services to end-users; ensure customer satisfaction by ICT service providers, and ensure the quality of ICT services is comparable to international standards.

Process Flow

Contacts

Approver

Ahmad Lawan

Senate President

National Assembly

Approver

Muhammadu Buhari

President of the Federal Republic of Nigeria

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BOCRA Quality of Service Guidelines Current Version

January 2022

These guidelines apply to all networks, mobile, and internet service providers in Botswana. The guidelines aim to protect the interest of consumers of ICT services; ensure service providers offer quality services to end-users; ensure customer satisfaction by ICT service providers, and ensure the quality of ICT services is comparable to international standards.

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