Tanzania - 2015 - Finance

Guidelines for Banking Consumers' Complaints

Bank of Tanzania, Tanzania

These guidelines were issued by the Bank of Tanzania to ensure effective handling of customer complaints about banking products and services in Tanzania. The policy aims to maintain public confidence in the banking sector by ensuring customers have access to fair banking products and services.

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Guidelines for Banking Consumers' Complaints Current Version

January 2022

These guidelines were issued by the Bank of Tanzania to ensure effective handling of customer complaints about banking products and services in Tanzania. The policy aims to maintain public confidence in the banking sector by ensuring customers have access to fair banking products and services.

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